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Accounts Receivable Clerk

Summary: Reporting to the Office Manager, support the auction by receiving all customer payments in accordance with corporate guidelines and within the required time frame. Perform all duties assigned by the Office Manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.
Job Description:
Responsibilities and Duties:
Provide prompt and courteous service: both on the phone and in person.
A. Demonstrate friendliness and proper phone etiquette with every customer.
B. Maintain a professional appearance and work area consistent with the Handbook.
Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
Be familiar with procedures for handling all aspects of customer complaints or disputes.
Resolve any customer complaints in a friendly, courteous manner. Advise the Office Manager or designated manager of all serious complaints or incidences.
Process checks received and may deposit money in bank accounts. Properly record checks in the accounting system and research and answer any questions customers may have. Run required accounting reports when due and record journal entries.
May process and monitor accounting transactions such as charges, various sales and auction fees, funds distribution and collection checks, wire transfers, assistance with sources of financing, etc.
Maintain customer databases and generate reports for the Controller or designated manager as requested.
Manage all controllable expenses and cost items affecting profitability of the accounting function; coordinate ordering of supplies and forms with the Office Manager.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Ensure proper follow-through on directives, bulletins and schedules from the Office Manager, designated manager or other auction and corporate sources.
Maintain a good flow of communication with the Front Office/Accounting Department and other auction personnel.
Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise Facilities of all breakdown and maintenance needs immediately.
Make sure all area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately.
Account for and identify all keys, codes or other safety or security information assigned.
Educational Requirements and Qualifications: High School Diploma or GED required with at least six (6) months similar work experience preferred.
Physical Requirements:
The physical activity requirements of the position are Sedentary to Light Physical Work.
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Constant ?stooping, reaching, walking, fingering, grasping, talking, hearing, repetitive motion
Frequent ?standing
Potential ? climbing, balancing, kneeling, crouching, pushing, pulling, lifting, feeling
Physical Working Condition:
This position is subject to inside environmental working conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions.
Benefits for Full-Time Employees commence on first of month following 30 days of Employment:
3 Medical Plan Options, 2 Dental Plan Options and 2 Vision Plan Options
Health Savings Account ? Portable account used to pay for medical expenses and funded with Pre-tax Deductions and Annual Employer Contributions ($400 Individual Coverage/ $800 for Family Coverage)
401K Plan with 100% Employer Match on first 4% Employee Contribution
The following Benefits are 100% Employer Paid: 2x Salary Life Insurance, 65% Salary Short Term Disability, 2/3x Salary Long Term Disability
Employee Assistance Plan, Wellness Program, Employee Stock Purchase Plan, Flexible Spending Account
6 Paid Holidays, 5 Paid Sick Days, 5 Personal Days, and 10 Days of Vacation (prorated based on hire date).
Voluntary Benefits (Accident, Critical Illness, Identity Theft)
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